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Applying for an education loan is often a race against time - deadlines for fee payments, visa slots, or exam schedules leave little room for delays. At Propelld, we understand this urgency. That’s why we’ve set clear, measurable service standards (SLAs) so you know exactly how fast we’ll respond, sanction, and disburse your loan.
Our Promise: Fast, predictable, and reliable education loan processing across all verticals.
Why Service Standards Matter?
1. Deadline pressure: Fee payments, seat booking, and visa dates don’t wait.
2. Student stress: Waiting in the dark for sanction updates only adds anxiety.
3. Accountability: SLAs keep us responsible for delivering on time.
Unlike traditional banks that give vague timelines, Propelld publishes clear benchmarks and we stick to them.
Propelld SLA Framework
1. Sanction Timelines
- Domestic Higher Education: Loan sanctioned within 48–72 hours (subject to complete documents).
- Abroad Education: Loan sanctioned within 7–10 working days.
- Coaching & Upskilling: Instant to 48 hours, thanks to lightweight and digital documentation.
These timelines are communicated upfront so students can plan fee payments with confidence.
2. Disbursal Benchmarks
- Domestic: Disbursal within 24–48 hours post-sanction and request.
- Abroad: Disbursal aligned with university fee deadlines (bank transfer timelines built in).
- Coaching/Upskilling: Quick disbursal directly to institutions within 24–48 hours.
No last-minute surprises - our SPOCs coordinate disbursal and inform for any blockers well in time.
3. Query Resolution Standards
- More than 90% of student queries resolved within 48 hours.
- Digital-first support: Email and call support with quick escalation.
No endless call transfers or “come to branch” runarounds.
4. Documentation SLA
- 100% digital-first application process → upload via secure portal.
- Pre-verified checklists so you know exactly what’s required (no back-and-forth).
- Acknowledgment of documents shared within 12 hrs.
5. Repayment & Account Updates
- EMI schedules shared upfront, along with auto-debit setup confirmation.
- Repayment schedules with payment status available 24/7 via portal.
- Prepayment acknowledgment can be shared in 48 hours.
Propelld vs. Banks/NBFCs: SLA Comparison
Why Propelld SLAs Build Trust?
1. Predictability: You know exactly when to expect sanction & disbursal.
2. Faster Visa Prep: Abroad students can confidently block slots & pay fees.
3. Stress-Free Coaching Payments: No delays in securing coaching admissions.
4. Digital Tracking: End-to-end status visibility.
Key Takeaways
1. Propelld publishes clear SLA benchmarks for every loan type.
2. Domestic → 48–72 hrs | Abroad → 7–10 days | Coaching/Upskilling → 1–48 hrs.
3. Disbursal and query resolution SLAs ensure accountability at every stage.
4. Faster than banks/NBFCs, with 100% digital-first processes.
